RouteWex
Route Planner
Legal
Privacy Policy
Effective date: August 2, 2026 · Version 2026-08-02d
Contact: privacy@routewex.com · support@routewex.com
RouteWex (“RouteWex”, “we”, “us”, or “our”) provides multi-stop route planning tools for delivery drivers through our website and mobile applications (the “Service”). This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. By using the Service, you agree to this Privacy Policy.
1. Scope
This Policy applies to the RouteWex website, iOS app, Android app, and related online services we operate. It does not apply to third-party websites, map providers, payment platforms, or other services that we do not control. Those parties have their own privacy practices.
2. Information we collect
We collect only what we need to operate and improve RouteWex:
Account information. When you register, we collect your name, email address, and a securely hashed password. If you sign in with Google, we receive your Google account identifier, name, and email address from Google, subject to your Google account settings.
Route and delivery content you provide. Addresses, coordinates, stop notes, recipient names or phone numbers you choose to enter, time windows, priorities, zones, and other route details you create in the app. This content is used to provide routing and optimization features you request.
Device permissions (optional; only with your consent).
•Location (when in use): used to center the map, support live navigation, and estimate travel times. We do not use location for advertising.
•Camera: used only when you choose to scan address labels to add stops.
•Microphone: used only when you choose voice input to add addresses.
You can deny or revoke these permissions in your device settings. Core account features remain available without granting them, though some features will not work.
Subscription metadata. For paid plans we store non-sensitive entitlement data such as plan type (Free, Starter, Pro, or Unlimited), status (active, expired, cancelled), renewal or end dates, and which store processed the purchase (Apple App Store, Google Play, or Stripe). We do not receive or store your full payment card number, CVV, bank account, or Apple Pay / Google Pay payment credentials.
Technical and security data. Basic logs needed to run and secure the Service (for example approximate request times, error diagnostics, device or browser type, and IP address for abuse prevention). We do not sell this data.
3. How we use information
We use information to:
•Provide, maintain, and improve route planning, optimization, maps, and account sync
•Authenticate you and protect accounts against unauthorized access
•Apply subscription entitlements and manage plan features
•Respond to support requests and communicate important service notices
•Detect, prevent, and investigate fraud, abuse, or security incidents
•Comply with applicable law and enforce our Terms of Use
We do not use your personal information for third-party advertising, and we do not build advertising profiles from your routes or location.
4. How we share information
We do not sell your personal information. We do not share your account, routes, or contact details with advertisers, data brokers, or unrelated marketing partners.
We share information only as needed to operate the Service:
•Service providers that host our infrastructure, send transactional email (if enabled), or help us provide support, under contractual obligations to protect your data
•Map and geocoding / routing providers (including OpenStreetMap-based and similar services) that process addresses and coordinates you enter so we can resolve locations and suggest driving directions
•Apple, Google, or Stripe to confirm and manage subscriptions you purchase through their platforms
•Authorities when required by law, legal process, or to protect the rights, safety, or security of RouteWex, our users, or the public
•A successor entity if we are involved in a merger, acquisition, or asset sale, subject to this Policy’s protections
Third-party payment and store platforms process payments under their own privacy policies. RouteWex never stores your full payment card details.
5. Payments and App Store / Play billing
If you subscribe on iOS, payment is processed by Apple through your Apple ID according to Apple’s terms and privacy policy. If you subscribe on Android, payment is processed by Google Play. Web subscriptions may be processed by Stripe. We receive only limited confirmation that a purchase or renewal occurred and which plan you are entitled to. We do not collect, store, or process card numbers, CVV codes, bank accounts, or digital wallet payment tokens.
6. Data retention
We retain account and route data for as long as your account remains active and as needed to provide the Service. If you delete your account, we delete or anonymize your user record and associated routes, stops, settings, and sessions from our active systems, except where we must retain limited information for legal, security, accounting, or dispute-resolution purposes (for example records of a past subscription entitlement). Technical logs are kept only as long as reasonably necessary for security and operations.
7. Your choices and rights
You may:
•Access and update account information in Settings
•Delete your account in Settings (or by contacting us). Deletion removes your account data as described above
•Control camera, microphone, and location permissions in your device settings
•Manage or cancel App Store subscriptions in your Apple ID subscription settings; manage Google Play subscriptions in Google Play; manage web subscriptions via the billing tools linked in the app
Depending on where you live (including the EEA, UK, and similar jurisdictions), you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise these rights, contact us at the email below. We will respond within a reasonable period as required by law. You may also lodge a complaint with your local data protection authority.
8. Children’s privacy
RouteWex is intended for professional delivery drivers and adult users. The Service is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to delete it.
9. Security
We use administrative, technical, and organizational measures designed to protect personal information, including encrypted transport (HTTPS), hashed passwords, and access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security, but we work to protect your data and to address incidents appropriately.
10. International users
RouteWex may process and store information in countries other than where you live. Where we transfer personal data internationally, we take steps intended to provide an appropriate level of protection consistent with this Policy and applicable law.
11. Tracking and advertising
We do not use third-party advertising SDKs to track you across other companies’ apps or websites for advertising. We do not sell personal information. If we ever introduce features that require App Tracking Transparency on iOS, we will request permission and update this Policy first.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date and version identifier. If changes are material, we may provide additional notice in the app or by email where appropriate. Continued use of the Service after an update means you accept the revised Policy.
13. Contact us
For privacy questions, data requests, or account deletion help, contact:
Privacy: privacy@routewex.com Support: support@routewex.com Website: https://routewex.com
You can also reach us through the support contact listed on our Apple App Store or Google Play listing.